Walmart shoppers are sharing their experiences shopping at the chain Getty Many customers, like Zack Alleyne, are fed up with the added security measures and said he left his full cart in the store after witnessing the massive lines Getty Other shoppers shared similar experiences online Facebook/Zack Alleyne
Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.
Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.
While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.
However, that test run has been phased out.
At Target, items are being limited at self-checkout.
Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.
As of March 2024, this policy has been expanded across 2,000 stores in the US.
Shoppers have also spotted their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
However, due to the store’s 15 items or less limit on self-checkout, she was stuck waiting on a lengthy line.
She detailed that she saw three workers counting items to enforce the policy, but still only two registers were open.
She also claimed that the other four or five people she counted were working around the store’s self-checkouts to monitor them while the line moved slowly and grew over time.
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