Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.
Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.
While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.
However, that test run has been phased out.
At Target, items are being limited at self-checkout.
Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.
As of March 2024, this policy has been expanded across 2,000 stores in the US.
Shoppers have also spotted their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
"I regret that we will no longer be shopping at this or any other Lowe's store," another frustrated customer said.
The changes to Lowe's checkout system are not the only thing that has annoyed its customers.
Shoppers have also complained about the chain's new return policy.
Customers are required to keep their receipts at certain locations when making a return.
Other shops, however, can look up customers' purchases using their phone numbers, but Lowe's does not allow this.
"Lowe's new return policy is garbage," one person wrote.
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