‘Check your accounts,’ urges Kroger shopper after being overcharged by $18 for an online order – and they’re not alone

SEVERAL Kroger customers are reporting issues with being overcharged during online orders, prompting concerns about the reliability of the store’s digital purchasing system.

The conversation was sparked by a Facebook post from customer Kayla Mettura, who shared her experience of being overcharged $17.67 on an online order.

Mettura's post has resonated with other shoppers, many of whom shared similar experiences.

One commenter urged others to "check your receipt each time you go to Kroger," recounting a series of overcharges on sale items and digital coupons.

The commenter detailed how, over the last six months, they have shopped weekly at Kroger and encountered discrepancies with sale prices and digital coupons almost every time.

One notable example included a promotional deal on small watermelons advertised at $1.99 each, but the customer was charged $4.99 per watermelon at checkout.

Another instance involved a digital coupon for Diet Dr Pepper six-packs, which was supposed to reduce the price to $2.99 each but instead rang up at $5.99.

In both cases, the customer had to go to customer service for refunds, ultimately saving $18 on the overcharges.

Other customers echoed these concerns, with one commenter noting, "It's been wack the past few weeks," suggesting that the issues may be ongoing.

This person mentioned that some promotional discounts didn't apply at checkout, whether online or in-store, and had to visit customer service for a resolution.

For many, these experiences have raised questions about the reliability of Kroger’s digital and in-store pricing systems.

As one customer wryly observed, it might be time to "be brave and (gulp) shop for ourselves like back in the day."

BOGO CHANGES

Aside from sharing overcharged complaints, users are also sharing their reactions to a reportedly updated buy-one-get-one policy at Kroger.

Some customers allege that shoppers at the retail giant are now required to spend more to take advantage of deals under a quietly revised policy.

A buy-one-get-one (BOGO) promotion traditionally suggests that purchasing one item would entitle the customer to another for free.

Kroger's refund policy

Kroger shoppers can return items with or without a receipt.

All Kroger Co. Family of Stores can accept returns of items purchased at any location within 30 days of purchase.

Returns with receipts:

• Customers can use digital or paper receipts to get a refund
• The refund will be returned in the same payment method the purchase was made. Either going back on a card or handed back in cash

Returns without receipts:

However, according to shopper Jill Sanders Whiteside, this doesn't appear to be the case at Kroger anymore.

Jill claimed that customers now have to buy at least two items from the store to receive the third one for free.

"Heads up: Kroger has changed their BOGO policy," she wrote in a post to Facebook in June.

"Must buy two to get the discount."

"Most other stores don't require that. Hate that," Jill added.

The frustrated customer went on to say that she would no longer be shopping at her nearest Kroger due to the policy change.

More Kroger customers have reported being overcharged by at least 10%.

The retailer has also promised to investigate a case where one shopper was overcharged four separate times.