Home Depot shopper tells chain it ‘just lost $600’ and vows to never return – he took a look at checkout and left store

A FRUSTRATED Home Depot shopper has slammed the retailer and claims they will never shop there again after leaving behind a $600 item in their cart.

The shopper shared an experience they had attempting to buy a water heater at the store on Facebook.

Getty

Getty

After picking out a water heater the shopper realized there were no cashiers at any registers.

“Got to the front of the store only to discover they didn’t have any cashiers,” the shopper raged .

“Left it sitting right there and walked out.”

Once the customer walked out of the store they weren’t done complaining just yet as they reached out to the retailer afterwards.

“After I got home I went to their website and sent them a message,” the shopper claimed.

“Told them what happened and after explaining that I don’t work for them and would not check myself out.

“I concluded by telling them I was sure Menards appreciated them sending a customer that was going to spend about $600.”

The shopper raved about an alternative to Home Depot and explained why it was a better option.

“Menards had about 6 registers open and a couple of cashiers waiting for customers,” the shopper said.

“I know where I will be shopping first from now on.”

Menards is a home-improvement store located in 15 states across the United States.

SHOPPERS RAGE AT THE HOME DEPOT

Meanwhile, this isn’t the first time Home Depot shoppers have shared frustration with the retailer.

One Home Depot shopper waited in line before realizing the store didn’t accept the popular tap-to-pay payment method.

The shopper contacted the retailer on X to tell them they’d lost a customer.

Latest self-checkout changes

Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.

Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.

Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.

While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.

One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.

However, that test run has been phased out.

At Target, items are being limited at self-checkout.

Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.

As of March 2024, this policy has been expanded across 2,000 stores in the US.

Shoppers have also spotted their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.

“Home Depot, you’ve lost my business twice because you didn’t have tap-to-pay at checkout,” they wrote .

“On my way to Lowes.”

CUSTOMERS COMPLAIN OVER SELF-CHECKOUT

The U.S. Sun has also followed problems self-checkout has caused at many retailers, including Home Depot.

A customer claimed he was forced to use self-checkout at the store as all the traditional registers were closed.

An employee offered to help Raymond George by scanning his things at a self-checkout register.

Much to his dismay, he still had to bag his items.

He claimed that transactions like this make it look like self-checkout is more favorable than it actually is.

“A manager once told me years ago that they close regular registers and force customers to use self-checkout to justify the high costs,” he wrote in a Facebook post.

Since the employee checked him out on a self-checkout register, he felt “forced” to use the register.

“Next time, I will leave my carriage full of stuff and walk out,” he wrote.