Spirit Airlines terminated gate agent for putting 6-year-old on wrong flight

Spirit_Airlines_Airbus_A319_(N503NK)_landing_at_FLLPhoto byJT Occhialini

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In a deeply concerning incident, Spirit Airlines has terminated a gate agent in Philadelphia after an unaccompanied 6-year-old boy was mistakenly put on the wrong flight, resulting in him traveling hundreds of miles away from his intended destination in Florida.

Spirit Airlines attributes the error to the gate agent, stating,

"We take the safety and responsibility of transporting all our Guests seriously, and we have policies and procedures in place to prevent this type of situation from happening."

The company expressed its commitment to a thorough internal investigation and emphasized that any individual whose actions led to the incorrect boarding would be held accountable.

“I’m happy about getting answers after seven days,” Maria Ramos told the news outlet. “They called me, and they told me, ‘I’m sorry, it’s our mistake.’ I guess they looked at the camera.”

Despite the news of the investigation and the action taken against the employee, Ramos expressed a desire for additional details. She questioned the accountability of the airline, stating,

“Come on, you have cameras all over this place. You have cameras in your plane. You have cameras all over. You’re telling me you don’t know what happened to Casper, five days later, and it’s under investigation?”

Ramos is considering seeking legal assistance in the matter.

Contrary to public perception, a flight attendant does not stay with a solo-flying child for the entire trip. Spirit Airlines clarified that the boy was

"always under the care and supervision of a Spirit Team Member, and as soon as we discovered the error, we took immediate steps to communicate with the family and reconnect them."

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