AT&T Grants 'Make It Right' Credit to Outage-Affected Customers

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AT&T customers affected by Thursday's outage can look forward to getting an automatic credit. AT&T said, “We're crediting them for the average cost of a full day of service.” The company announced on Saturday.

The outage shook the nation’s largest wireless carrier and left thousands of AT&T customers unable to place calls, send texts, or use the internet on their mobile phones for hours. If you recall early Thursday morning, AT&T outages surged, reaching more than 73,000 reports just after 8:30 am ET, according to the tracking site Downdetector. Services were restored for AT&T customers later that afternoon.

Even though AT&T said that a network misconfiguration (software update) caused Thursday's outage, not a cyberattack. The FBI, Department of Homeland Security, and Federal Communications Commission have launched their own investigation to find out what really caused the disruptions.

AT&T Granting Automatic Credit:

Per the AT&T website, “One $5 credit per account on your AT&T WirelessSM account. Offer does not apply to AT&T Business, AT&T Prepaid, or Cricket. Bill credits will typically be applied within 2 bill cycles. “ AT&T said it’s also “taking steps to prevent this from happening again in the future.”

Unfortunately, many AT&T customers called the $5 credit an insult and it is not enough for those who have multiple phone lines impacted by the outage in replies to AT&T’s post announcing the credit as a slap in the face.

What are your thoughts?

Do you think AT&T's $5 credit is enough compensation for thousands of customers affected by last week's outage?