West Virginia 211 Reaches 150,000 Calls: A Testament to Community Trust and Support

CHARLESTON W.Va. (WVDN) — West Virginia 211, the state’s premier helpline connecting residents with essential services and resources, proudly announces a significant achievement: receiving its 150,000th call. Since answering its first call in March 2019, West Virginia 211 has been steadfast in its mission to provide critical assistance and support to individuals and families across the state.

Established through the collaborative efforts of many United Ways across the state, West Virginia 211 has become a lifeline for thousands of residents. The helpline assists with housing, utilities, food, healthcare, and more. Each call received represents a person or family navigating challenges and seeking pathways to stability and resilience.

“Our 150,000th call is not just a number; it symbolizes the trust and reliance that the people of West Virginia place in our services,” said April Knight, State Director of West Virginia 211. “We are honored to have reached this milestone and remain committed to being a beacon of hope and assistance for every caller.”

West Virginia 211 operates 24 hours a day, 7 days a week, connecting callers to a comprehensive network of community resources tailored to their specific needs. Whether it’s providing information on disaster relief during emergencies or offering guidance on accessing social services, West Virginia 211 stands ready to assist.

“We are deeply grateful to our dedicated staff, partners, and other stakeholders whose unwavering support has enabled us to achieve this milestone,” added Knight. “Together, we will continue to strengthen our communities by ensuring that help is always just a phone call away.”

As West Virginia 211 celebrates this milestone, the organization reaffirms its commitment to continually improving services and enhancing accessibility. Our goal is to meet the evolving needs of the community and ensure every resident knows that help is always available.

For more information about West Virginia 211 or to access their services, please visit https://wv211.org. WV 211 can also be reached by dialing 211 or 833-848-9905.

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