The new Copilot AI experience makes it difficult for Microsoft to state its case against OpenAI's offering: "Until they bring back the old version I will be going back to ChatGPT"
By Kevin Okemwa,
23 hours ago
What you need to know
Microsoft recently released a new update for Copilot that features a "warm and inviting" user interface, an immersive chat experience, and more.
As the update rolls out to more users, several complaints have surfaced on social media about the overhauled experience, including a degraded user experience, low-quality responses, and more.
Windows Central has contacted Microsoft to comment on the highlighted issues.
The update also overhauled Copilot, with a new interface designed to be "warm and inviting" and offering an immersive chat experience. It's worth noting that some of these features are buried behind Microsoft's Copilot Pro service , making it paramount to have the $20 subscription plan to access them.
It's possible that some users haven't accessed the overhauled Copilot experience, which is rolling out in waves on Windows, iOS, Android, and the web. Earlier this year, Microsoft announced that it was halting the shipping of new experiences to Copilot and allocating more time and resources to improving existing ones.
However, Microsoft has seemingly gotten over the hump, having recently debuted new experiences, including Copilot Pages and Copilot agents . However, multiple Copilot users have taken to social media to express their frustrations over the newly updated Copilot.
Copilot Pro builds on the free version and offers better performance and priority access during peak times. It also has more image creator boosts that let you create more AI-generated images in a single day. Copilot Pro also enables AI features in Office apps, something the free version doesn't have. View Deal
Microsoft's new Copilot experience is making all the wrong impressions
According to the comments highlighted in the r/CopilotPro subreddit on Reddit , Copilot's new user interface isn't a welcomed change. As highlighted by one of the aggrieved users:
"Is it just me or do y'all hate the new copilot update? The original layout was so good and the original voice was really good, the new update is so confusing and the new voices are annoying. I used to use copilot for everything, and im talking everything. Until they bring back the old version i will be going back to ChatGPT."
Interestingly, Microsoft insiders revealed that the top complaint about Copilot is that it does not work as well as ChatGPT . Microsoft has countered this feedback by claiming users aren't leveraging Copilot's capabilities as intended, hence the disparity. The tech giant shifted the blame to a lack of proper prompt engineering skills , but it recently launched Copilot Academy to address some of these issues.
Another user indicated that Copilot's experience "went from 10 to 0 overnight" after the latest update shipped. The user highlighted the following as some of the annoyances with the update:
"Answers aren't hyperlinked with sources anymore. You can't change languages in-app anymore. You can't set two languages to talk or ask things anymore. You can't switch from creative to precise to moderate modes anymore. The voice to text icon doesn't work at all. Answers are dumber."
Major tech corporations like OpenAI and Microsoft have found themselves in the corridors of justice, battling copyright infringement issues . Publishers and authors have blatantly accused these companies of ripping off their work without authorization, compensation, or attribution.
Ironically, an AI artist recently complained to the US Copyright Office after reportedly losing millions of dollars from people ripping off his AI-generated work. The same artist used AI to generate paintings that saw him win a contest in Colorado in 2022. Other competitors deemed his creations as unconventional, but the artists indicated:
"I'm not going to apologize for it. I won, and I didn't break any rules. This isn't going to stop. Art is dead, dude. It's over. AI won. Humans lost."
In the artist's submissions via his lawyers, the US Copyright Office's reluctance to register his AI-generated collection as copyrighted content has left him with the shorter end of the stick, allowing repeated stealing of his work without attribution or compensation. The artist further claims prompt engineering and scene-selecting skills should be considered creative input or human authorship.
As you may know, with the emergence and adoption of AI, it's becoming increasingly difficult to draw the line between copyrighted content and AI-generated work, especially as AI models become more capable.
At least, it's not all bad. As pointed out by one Reddit user, Microsoft has seemingly fixed Copilot's image input feature:
"If you'd used the Image input feature in both the old Copilot and ChatGPT, it became very clear very quickly that the Images were not being fed straight to the model like ChatGPT resulting in a pretty terrible implementation where it would completely hallucinate/fail to describe images ChatGPT nailed. With the revamp, this is gone and Image Input is working like it should now."
These are some of the highlighted issues with Copilot's new update. Have you encountered problems with the refreshed Copilot UI, and how is the new user experience in general?
Windows Central has reached out to Microsoft for comment about old features that are coming back to the new Copilot experience. We'll keep you posted on new developments as they roll out.
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