Georgia Power offering installment payment plans after Hurricane Helene

SAVANNAH, Ga. (WSAV) — Georgia Power announced Thursday that they will offer installment payment plans following the impact of Hurricane Helene.

The payment plans are supposed to allow customers to pay their current account balance over multiple months, Georgia Power said.

Enrollment for Installment Payment Plans is available through Nov. 30, 2024.

The company said they previously announced efforts to extend and expand customer assistance options following the hurricane, with disconnections suspended, eligible late fees waived and collection activities paused for residential and business customers through December 15, 2024.

Under this initiative, eligible customers may choose to pay their balance over a period of 2, 4 or 6 months in equal installments which will be added to future payments, Georgia Power said. Existing late fees will not be included and, once an installment payment plan is established, customers will need to make timely payments to prevent any collection activities.

Georgia Power said they encourage customers to continue paying their bills on their usual billing cycle and avoid falling behind.

Customers can enroll online by logging into their account and visiting the Payment Arrangements page, or through the company’s automated phone system at 877-403-7149 . If enrolling via the automated phone system, customers will be asked to provide the phone number and social security number associated with their account to verify eligibility.

Additional information including a step-by-step guide and frequently asked questions, is available at GeorgiaPower.com/HurricaneSupport .

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