Richmond resident reacts to Virginia ranking 4th-worst region for on-time mail delivery by USPS

RICHMOND, Va. (WRIC) — According to the United States Postal Service (USPS) Office of the Inspector General, Virginia is the fourth-worst region in the U.S. for on-time mail delivery by the agency.

The agency’s latest Service Performance report shows that 78.1% of parcels in Virginia were delivered on time during the second quarter of 2024, trailing behind Georgia with 40.2%, Wisconsin with 70.5% and the joint region of Alabama and Mississippi with 72.8%.

This is a slight improvement for Virginia, where just 77% of packages were delivered by USPS on time during the previous quarter and 66% the quarter before that. Despite the measured improvement, Richmond-area resident Amy Campbell said she is still having problems.

“I’ve personally had problems with the USPS in the past year and a half, where packages have not arrived at their destination and they just were lost in transit,” Campbell said.

Mail deliveries slowed down significantly since 2023, when USPS began consolidating operations and opened a new distribution facility in the Sandston area of Henrico County.

These issues prompted inquiries from elected officials including Sen. Tim Kaine and Richmond Commonwealth’s Attorney Collette McEachin, as well as an audit of the facility in Henrico .

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