Those trying to reach the Fresno County Sheriff’s Office will be greeted by automated system

FRESNO, Calif. ( KSEE/KGPE ) – The Fresno County Sheriff’s Office announced on Monday that they introduced a new automated system for its non-emergency dispatch line.

The sheriff’s office says the goal of the new automated system is to maximize the time spent by community members and dispatchers.

They say that dispatchers have historically spent a considerable amount of valuable time transferring calls to other units for matters that dispatchers do not specialize in. According to the sheriff’s office, the dispatchers are the same ones that handle 911 calls so their time may be needed for those with higher-priority calls for service.

The automated system will say thank you to whoever is calling. It will then give the option to select a language to continue. If it is a life-or-death emergency or if a crime is in progress the person will be asked to call 911.

Sheriff’s officials say that the automated system helps staff handle critical calls as people listen to automated options before dispatchers even answering the calls.

If someone needs to report a crime it will tell them to visit the Fresno County Sheriff’s Office website .

There are six touch-key options to get directly to the most common departments within the office that residents often call the dispatch center to try and reach.

It will give callers the following options:

• Press 1 for the jail
• Press 2 for a warrant
• Press 3 for a copy of a report or vehicle release
• Press 4 for the Civil Unit
• Press 5 for the CCW Unit
• Press 6 for the release of property

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