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Here’s what the global technology outage affected in West Michigan
By Michael Oszust,
6 hours ago
GRAND RAPIDS, Mich. (WOOD) — Most West Michigan infrastructure remained intact through the global technology outage that stymied flights worldwide, though there were some hiccups affecting health care.
Corewell Health said many of its computers and systems were affected. The health care system said in a statement Friday that might delay some procedures and appointments, like labs. However, hospitals and emergency rooms remained open. Patients are advised to visit CorewellHealth.org for updates.
Bronson Healthcare said it was not seeing any direct impact on its systems but continued to closely monitor the situation.
Flights in and out of Gerald R. Ford International Airport near Grand Rapids were disrupted .
The Associated Press reports that the cybersecurity firm CrowdStrike believes the issue was not a cyberattack but a system update problem. The outage has disrupted flights, banks, media outlets and companies worldwide.
Michigan State Police, Consumers Energy and most county 911 dispatch centers in West Michigan said they were unaffected. DTE Energy said all of its systems were working as of Friday morning, though it did have some feature outages on its website and mobile app over night.
The Cass County Sheriff’s Office said its central dispatch phone services were affected but could still handle emergency and non-emergency calls. Phone services were fully restored Friday morning. Van Buren County Central Dispatch said it was briefly affected, but systems are back up and running.
The city of Grand Rapids said all of its operations, including emergency and critical services, were not impacted. The city’s website went down for a time, but online payment services were still working; the website later appeared to be back up .
The outage stymied ordering through Starbucks’ app around the country. The Starbucks on the East Beltline at Knapp Street NE in Grand Rapids was closed as a result.
West Michigan-based grocer SpartanNash said it saw minor impacts but quickly got things back in order. CEO Tony Sarsam credited his team for having established backup systems.
“Very, very minor hiccups through some of our Starbucks stores, as well as a number of vendors that use the technology, but we got we got back online here and will be transparent to our customers,” Sarsam told News 8. “We live in very complicated times, particularly from a technology standpoint. So we have a great team that actually thinks about backup systems and making sure that we’re ready for any of these things as they come. And our team, because of just the embedded desire to serve, they always find a way. And we found a way instantaneously this morning on how to get back online and get back and serve our customers.”
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