Woman impersonated her wife to deceive online therapy patients for years, authorities say

A social worker and her wife "coordinated" an online therapy scheme that deceived an unknown number of patients across the country for nearly two years until the wife died, state health department records revealed.

An investigative report from the Florida Department of Health that was first published by CBS News accused Peggy Randolph and her late wife of defrauding patients on the telehealth platform Brightside Health.

Randolph, a social worker licensed in Florida and Tennessee, denied knowing about the scheme and voluntarily surrendered her licenses in both states, authorities said.

A settlement agreement from the Tennessee Department of Health said the late wife used Randolph’s Brightside login credentials to pretend to be hee in online therapy sessions while Randolph was treating patients in person.

The scheme was uncovered when one of the patients realized she was talking to a different person in her therapy sessions after Randolph’s wife — identified in her obituary as Tammy Heath-Randolph — passed away last year.

The report from Florida said a patient provided photographic evidence that showed her speaking to Heath-Randolph instead of Randolph during one of her scheduled sessions. Heath-Randolph was not licensed or trained to provide counseling services, the Tenneessee agreement said.

Randolph reportedly acknowledged it was her late wife in the patient’s photo, but claimed Heath-Randolph’s “uncontrolled bipolar condition” may have led her to see some of Randolph’s patients behind her back, according to the Florida report.

Brightside, a nationwide online psychiatry service based in San Francisco, internally investigated the fraud claims and found Heath-Randolph was seeing all of Randolph’s online patients “for a long time,” authorities in Florida said.

The Florida and Tennessee Departments of Health said the scheme was a “coordinated effort” by the couple to defraud patients, and Randolph received payments for the unlicensed, impersonation sessions performed by her late wife.

The remaining concern is that it is unclear just how many patients were affected by the scheme.

Scripps News has reached out to Brightside for comment.

In a statement provided to CBS News, a spokesperson for the company reportedly said Randolph was fired and reported to state licensing authorities as soon as they learned of the allegations and that “potentially impacted patients” were notified and refunded — though the spokesperson couldn’t provide CBS News with the total number of patients.

A spokesperson with the Florida Department of Health reportedly told CBS News a full investigation was not conducted since Randolph voluntarily surrendered her license.