Ohio Turnpike warns of smishing scams. What to look for, how to protect your info

If you receive a text message claiming that you owe money for unpaid tolls , the Ohio Turnpike and Infrastructure Commission warns that it's a scam.

Fraudulent text messages continue to target Ohioans in what is known as a "smishing" (SMS and phishing) attack, where scammers act as tollway authorities to request money and information from customers.

Here's what we know.

Ohio turnpike scams became known in April 2024

The Turnpike Commission first learned of the smishing attempts in April and has since emphasized that the Ohio Turnpike does not request or collect payments by text. It warns motorists about the fake text messages intended to swindle their recipients.

What does an Ohio Turnpike smishing scam text look like?

The FBI provided an example of what a smishing text could look like :

"(State Toll Service Name): We've noticed an outstanding toll amount of $12.51 on your record. To avoid a late fee of $50.00, visit https://myturnpiketollservices.com to settle your balance."

The Turnpike Commission added that the links associated with the Ohio Turnpike's E-ZPass will appear as www.ezpassoh.com and www.ohioturnpike.org.

As of April 12, the FBI received more than 2,000 reports of smishing attempts in at least three states, claiming that drivers owe money for unpaid tolls.

How can I avoid smishing scams?

The Federal Communications Commission's website lists tips so that you can avoid falling for smishing scams:

• Never click links, reply to text messages or call numbers you don't recognize
• Do not respond, even if the message requests that you "text STOP" to end messages
• Delete all suspicious texts
• Make sure your smart device OS and security apps are updated to the latest version
• Consider installing anti-malware software on your device for added security
• Protect any sensitive personal information — bank accounts, health records, social media accounts, etc. — by using multi-factor authentication to access it

How do I report a smishing scam text to the FBI?

The FBI recommends that you take the following actions if you encounter a smishing text message:

1. File a complaint with the IC3 and be sure to include:
   1. The phone number where the text originated.
   2. The website listed within the text
2. Check your account using the toll service's legitimate website
3. Contact the toll service's customer service phone number
4. Delete any smishing texts received
5. If you clicked any link or provided your information, make efforts to secure your personal information and financial accounts. Dispute any unfamiliar charges

This article originally appeared on Cincinnati Enquirer: Ohio Turnpike warns of smishing scams. What to look for, how to protect your info