Unruly American Airlines Passenger Who Was Duct-Taped Faces Record-Breaking Fine

Heather Wells, a woman from Texas, was fined an unprecedented $81,950 by the Federal Aviation Administration (FAA) for her disruptive behavior on an American Airlines flight in 2021. This fine marks the largest ever imposed by the agency for such conduct, which had the American Airlines passenger duct-taped. On July 7, 2021, Heather Wells, 34, was traveling in first class from Dallas-Fort Worth International Airport to Charlotte Douglas International Airport. About an hour into the flight, Wells ordered a whiskey and soon exhibited erratic behavior.

As the Seattle Times reported, Wells became agitated and claimed she “wanted out” of the airplane. Her disruptive actions escalated as she ran towards the back of the plane, dropped to her knees, and began talking incoherently to other passengers. When a flight attendant attempted to intervene, Wells threatened to harm him and pushed him aside. She then made her way to the front of the aircraft, where she tried to open the cabin door while screaming profanities.

Restraining The American Airlines Passenger With Duct Tape

In response to her dangerous actions, two flight attendants and a passenger managed to restrain Wells using duct tape and flex cuffs. Despite being secured, she continued to kick, spit, and attempt to bite and headbutt those around her. The out-of-control actions necessitated further restraint, including taping her mouth shut. The flight’s captain proceeded directly to Charlotte, where law enforcement officers were waiting upon arrival. Wells continued her violent behavior even after the plane landed. She broke the seat in front of her before being sedated and removed from the plane.

The FAA’s lawsuit against Wells includes fines totaling $81,950. Broken down, they include $45,000 for her violent behavior towards the crew and passengers, $27,950 for attempting to open the cabin door, and $9,000 for interfering with the performance of crew members’ duties. Heather Wells has publicly apologized for her actions, attributing them to a mental health episode.

In a statement to KENS 5 in San Antonio, she expressed deep remorse for her behavior and the fear she caused. She also acknowledged that her actions were irrational and that she was not in danger at the time. American Airlines has not provided a statement regarding the incident. No lawyer was listed on the court documents for Wells.