Costco's Return Policy Was Put to the Test When a Couple Brought in a 5-Year-Old Mattress: 'I Was So Nervous'

A woman returned a $499.99 queen mattress to Costco five years after buying it, without a receipt — and Costco accepted the mattress under its generous return policy .

In a TikTok liked almost 20,000 times , @purrfectreads showed how she and her partner wheeled their five-year-old mattress to Costco's return center and received $414.95 back in a Costco gift card. Even though they didn't have a receipt, Costco looked up the purchase on their account and found it in their account history.

Related: A Woman Is Going Viral for Returning Her Couch to Costco 2 Years After Buying It: 'We Just Don't Like the Color Anymore.'

The couple said that the mattress was uncomfortable and sunk too much as their reasons for bringing it back.

"I was so nervous," @purrfectreads wrote.

The couple used the refund to buy a new king mattress. They ended up paying $300 for a king bed on top of the gift cards.

This TikToker isn't the first to return a product to Costco years after buying it, and also not the first to go viral.

In January, Costco member Jackie Nguyen shared with over two million viewers that she returned a couch she had owned for two and a half years to Costco — without a receipt. She got a full refund for the couch.

Related: Costco Increases Membership Fees Days After Announcing Hourly Employees Are Getting a Raise

Costco's return policy states that the company "will refund your purchase price" with a few exceptions on products like electronics, diamonds, gold bars, and gift cards.

That's not to say that Costco doesn't have consequences for years-old returns. Members who abuse the return policy could see their membership revoked .

Costco did not immediately respond to Entrepreneur 's request for comment.