‘Left the cart in the aisle,’ despairs Kroger shopper after being forced to use self-checkout thanks to store’s decision

A FUMING Kroger shopper has blasted the retailer’s self-checkout policy after a frustrating experience.

Many shoppers say they’re tired of checking out their groceries by themselves.

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Customers are voicing their concerns on social media .

“Thank you @kroger for reminding me why I hate your store,” one angry shopper wrote in an X post.

“I usually always go to @AldiUSA but did yardwork late and they were closed.

“Cart full of groceries then they closed the last lane with a clerk,” they explained.

“Said to go to self-checkout. Hell no.

“Left the cart in the aisle and left.”

Shoppers say they are fed up with the lack of manned cashier desks at Kroger stores.

Self-checkout has become a divisive issue among shoppers.

“I hate self-checkout. Those machines do not work,” one annoyed shopper wrote.

“No workers at Kroger. Only self-checkout,” another said.

Self-checkouts have caused long lines and wait times in many Kroger stores, and shoppers are not impressed.

“Hey @kroger this is getting beyond ridiculous,” one comment read .

And this is not the only complaint shoppers have had about the retailer.

Customers have also blasted their receipt checks with some claiming they are a waste of time.

The U.S. Sun has approached Kroger for a comment.

“Mr Kroger: You have to check yourself out,” a post read .

Latest self-checkout changes

Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.

Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.

Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.

While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.

One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.

However, that test run has been phased out.

At Target, items are being limited at self-checkout.

Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.

As of March 2024, this policy has been expanded across 2,000 stores in the US.

Shoppers have also spotted their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.

“Then you have to go to an armed security guard, show your receipt, and prove you didn’t steal the stuff you just paid inflated prices for.

“In a competitive marketplace, I doubt making customers do more and treating them worse would cut it,” the shopper said.

Many retailers, Kroger included, have implemented these anti-theft measures to combat shoplifting.

Shoppers, however, are not a fan of the measure.

Walmart customers have been particularly vocal about receipt checks.

“Walmart needs to stop harassing honest people,” a shopper wrote on Facebook .

“I showed her the receipt and she still wanted me to talk to customer service to double-check my items.”

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