College adds chatbot, appointment-setting features to website

ROCKY MOUNT — Nash Community College has announced a partnership with Element451, billed as the leading student engagement platform for higher education.

Element451 is a CRM, or customer relationship management, system integrated with the college website. NCC has introduced three key features: the “Ask Newton!” chatbot, appointment scheduling and event promotion.

• “Ask Newton!” is assisted by artificial intelligence to answer all prospective and current students and parents’ questions in real time. Users can also speak to a live representative from the college student services team during normal operating hours. This can be accessed on any website page and on the NCC events page ( events.nashcc.edu )

• The appointments feature allows users to make real-time appointments with various student services professionals on campus. Some individuals also offer virtual options to meet students’ needs. This feature can be accessed by specific student services team members through the website on their contact cards or on respective service pages. Appointment links to access open meeting times and dates can also be shared with prospective and current students through a specific URL link.

• The events feature can be accessed through the events tab on the NCC website. The events page ( events.nashcc.edu ) lists events covering registration, admissions, career services, community, financial aid, summer camps, graduations and more.

Try out any of these features on the NCC website, www.nashcc.edu , or call 252-451-8263 for more information.

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